Using an ISFA Certified Professional is an end-user’s ultimate assurance of a job well done. That is because ISFA Certified Professionals adhere to a strict code of ethics. In other words, they are committed to delivering exceptional quality and service on every job.

To qualify for ISFA Certification, a company must conform to a higher standard of doing business.ISFA Certification addresses a member’s Ability to Perform based on the principles embodied in the ISFA Code of Ethics. It does not cover technical knowledge, fabrication expertise or material performance characteristics.

Companies that qualify to become ISFA Certified Professionals receive the following:

1. Premier placement with bold listing, including the ISFA Certified Professional logo, on the Find A Surfacing Professional section of www.ISFAnow.org.
2. Point of purchase literature and posters.
3. Public relations materials, including pre-written press releases, door clings and vehicle stickers featuring the ISFA Certified Professional logo.
4. Company profile in Countertops & Architectural Surfaces magazine, which is distributed quarterly to 10,000 architects, designers and industry professionals.

The ISFA Code of Ethics

Each fabricator member of the International Surface Fabricators Association (ISFA) agrees to observe high standards of honesty, integrity and responsibility in the conduct of their business.

1. By adhering to the highest quality standards of fabrication and installation.
2. By writing contracts and warranties that are clear, honest and fair to all parties involved.
3. By honoring all contractual obligations in a reasonably prompt manner.
4. By quickly acting on and attempting to resolve all customer complaints. In situations where complaints appear unreasonable and persistent, by encouraging the customer to initiate and approach third-party dispute settlement mechanisms.
5. By being fiscally responsible and honoring all legitimate financial obligations.
6. By maintaining all required licenses and insurances.

Methodology

ISFA Certification is voluntary, yet highly encouraged of all ISFA fabricator members. To qualify for certification a candidate must:

1. Be an ISFA member in good standing.
2. Demonstrate adherence to the ISFA Code of Ethics by submitting to an ISFA Certification Audit.
3. Have in place a clear and precise written guideline for resolving customer complaint issues.
4. If a complaint is registered, the company will act in good faith to resolve the complaint within 30 days.
5. Submit to a yearly ISFA Re-Certification Audit.
6. Use and display the ISFA Certified Professional mark according to ISFA defined Use and Display standards.

The ISFA Certification Audit:

1. Submit three letters of recommendation each from (where applicable):

a. Residential end-users.

b. Wholesale contractors or kitchen/bath dealers.

c. Commercial specifiers and/or contractors.

2. Submit examples of contracts and warranties used by the fabrication company in its normal course of business activities.

3. Submit detailed company protocol for responding to customer issues and complaints, including minimum elapsed time standards once an issue has been lodged by the customer.

4. Submit copies of business license, contractor’s license (where required) and other applicable licenses.

5. Submit proof of Workman’s Compensation insurance.

6. Submit the signed and notarized ISFA Certified Professional Pledge.