Every ISFA Certified Professional has promised to conduct business ethically with a high degree of customer service.

ISFA Certified Professionals must submit to a rigorous inspection of their business practices, including verification of insurance, applicable licenses, use of fair and reasonable contracts and an established system for handling customer service issues. An ISFA Certified Professional understands the value of conducting business in a reasonable and ethical manner, and is proud to stand behind his work.

What that means is ISFA Certified Professionals take pride in providing clearly written contracts, providing prompt and courteous service and service after the sale.

Look for the mark of the ISFA Certified Professional. It’s your only assurance of a job well done.

Each fabricator member of the International Surface Fabricators Association (ISFA) agrees to observe high standards of honesty, integrity and responsibility in the conduct of their business.

1. By adhering to the highest quality standards of fabrication and installation.
2. By writing contracts and warranties that are clear, honest and fair to all parties involved.
3. By honoring all contractual obligations in a reasonably prompt manner.
4. By quickly acting on and attempting to resolve all customer complaints. In situations where   complaints appear unreasonable and persistent, by encouraging the customer to initiate and approach third-party dispute settlement mechanisms.
5. By being fiscally responsible and honoring all legitimate financial obligations.
6. By maintaining all required licenses and insurances.