The ISFA Mission Statement

To help ISFA members become more profitable in their businesses by:

  • Promoting our members and the products and services they offer,
  • Educating our members to help them become better craftsmen and strong business leaders, and
  • Improving the industry through standards, professionalism and honesty.

ISFA Core Values

Camaraderie
We develop strong relationships, grounded in trust, across the entire supply chain.  We are a network of trusted industry peers working together.

Continuous Improvement
Together, we push the envelope on quality, precision, productivity, and profit by sharing best practices, and embracing new materials, equipment, and processes.

Integrity
We adhere to the ISFA Code of Ethics engaging others with honesty, respect, and responsibility in the conduct of all business and interaction.

The ISFA Code of Ethics

Each member of the International Surface Fabricators Association agrees to observe the following high standards of honesty, integrity, and responsibility in the conduct of their business by:

  • Adhering strictly to the highest quality standards of fabrication and installation.
  • Promoting only those products and services that are of proven quality and value.
  • Writing contracts and warranties that are clear, honest, and fair to all parties involved.
  • Honoring all contractual obligations in a reasonably prompt manner.
  • Quickly acting on and attempting to resolve all customer complaints, and in situations where complaints appear unreasonable and persistent, by encouraging the customer to initiate an approved third party dispute settlement mechanism.
  • Being fiscally responsible, honoring all legitimate financial obligations and maintaining all required licenses and insurances. 

 View our 2018 Highlight Video: